KPIs

Contexts look at their responsibilities and define what success looks like in terms o measurable key performance indicators. The definition of success should be influenced by downstream customers, sponsors, and other stakeholders. The KPIs provide a transparent view of whether the decisions from the context are yielding improved performance over time. Acknowledge that the metric is only a proxy for performance, and is subject to uncertainty as an indicator, by defining the KPI as a belief.

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Example Syntax:

"We believe that when <this metric> <increases/decreases> over time, it indicates that the performance of <this business capability> is getting better."

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For more:

• "North Star Playbook", Amplitude.

• One-Metric-That-Matters (blog post)