Mission

A context is a unit of organizational design, built around decision authority. The mission answers the question, "Why does the context exist?". A context should be able to describe how it delivers value by serving a specific kind of customer (internal or external) to improve the customer's performance on a specific kind of job. This should be captured in a mission statement that frames the responsibilities and capabilities of the context from an outside-in, customer-centric perspective.

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Example Syntax:

"<Context A> serves <this customer (internal or external)> by improving their ability to perform <this job>, and we know we are successful when we see <this customer metric for their job performance> improve."

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For more:

• "Mission Command, an Organizational Model for our Time", Stephen Bungey (2010).

• "Principles of Value Stream Identification", VSM Consortium (2023).