Value Needed

Contexts build missions to deliver value to customers (internal or external). When those customers are internal, then one context is delivering value to another peer context. A context that has defined a workflow might identify some Value Needed, for a specific step, that can be delivered by another peer context in the organization, as a service. Many shared service organizations can be modeled into contexts in this way. To support this identification of peer-to-peer context relationships, identify points in the workflow where interactions with other parts of the organization (when modeled as independent contexts) is necessary.

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Example Syntax:

"<Context A> needs value from <Context B> in <step #> of their workflow."

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For more:

• "What Is Enterprise Service Management?", Stephen Watts (2020).